Ops, Sales & Administration Team Talent

Below are examples of candidates we are currently working with who are available for new opportunities locally and actively seeking their next career move.

This is not an exhaustive list, but rather a snapshot of the type of candidates we are working with currently within the sector. 

Other specialisms are covered.

Ops & Sales Team Manager #43485

15+ years experience, strong people management experience

  • Oversaw the UK team, managing a total of 15 staff and servicing 150+ customers.
  • Develop, coach, and mentor team members to enhance knowledge and skills through customer feedback, KPIs, performance reviews, and training needs assessments.
  • Ensure consistent high-quality service by monitoring team workloads.
  • Delegate tasks and establish regular team objectives to drive performance.
  • Compile and present monthly team analysis during review meetings for ongoing communication.
  • Evaluate customer groups and generate monthly statistics for reporting to customer service leadership.
  • Conduct thorough investigations and resolve escalated customer complaints by implementing effective corrective and preventative measures.
  • Review and authorise customer concern forms to ensure appropriate follow-up.
  • Address escalated staff issues, maintaining positive working relationships throughout the resolution process.
  • Collaborate closely with leaders and senior advisors to identify and implement improvements.
  • Complete performance appraisals and reviews for group leaders and senior advisors.
  • Encourage functional cross-training within the team to build versatility.
  • Implement and enhance the quality management system in compliance with ISO:9001 standards.
  • Prioritise and promote safe working practices for personal health and the wellbeing of others in the workplace.

Office Manager #55676

12+ years experience leading teams in industrial business enviornments

  • Recruited, trained, and managed staff, leading to improved retention rates and optimal performance.
  • Developed and maintained office procedures and administration for efficiency.
  • Raised invoices and addressed any related queries promptly.
  • Responded swiftly to customer inquiries and resolved complaints effectively.
  • Processed sales and purchase orders accurately to maintain workflow.
  • Collaborated with various departments to guarantee timely product delivery.
  • Communicated with suppliers and customers to ensure orders are delivered accurately and on time.
  • Provided quotes for sales inquiries to secure and retain business.
  • Delivered exceptional customer service to major clients and the general public, consistently meeting or exceeding SLAs and KPIs.
  • Managed customer accounts and supported the sales team in service delivery and debt recovery.
  • Achieved over 90% first-time fix rate for remedial defects.
  • Negotiated cost reductions and availability of parts with suppliers.
  • Oversaw scheduling and management of Service Engineers and subcontracted installation teams.

Account Manager #25610

16+ years UK sales experience, industrial products and services

  • Achieve budget targets, KPIs, and P&L objectives, contributing to monthly and quarterly processes.
  • Facilitate the introduction of new product lines, ensuring smooth transition and management of legacy products 20% year-on-year growth.
  • Share customer and market insights to enhance organisational success.
  • Develop and mentor a team of four Corporate Account Execs.
  • Cultivate opportunities for business expansion.
  • Effectively communicate the complete value proposition to clients at all levels.
  • Regularly participate in on-site and virtual customer meetings.
  • Provide weekly updates and reports to Senior P&L Leadership.
  • Deliver exceptional customer service through proactive engagement and clear internal/external communication, building strong relationships to resolve issues.
  • Support Demand Planning and internal teams to enhance forecast accuracy.
  • Organise and participate in Customer Business Reviews, documenting and communicating outcomes.

Customer Services & Administration Leader #25610

4+ years customer services experience

  • Achieved high employee retention by establishing and stabilising a team of 6 agents, fostering a positive and enthusiastic work environment.
  • Transformed customer services by building a new team, enhancing efficiency and response times.
  • Reduced call volumes significantly while improving email response rates through effective tool implementation.
  • Developed strategies aimed at increasing conversion rates and customer retention.
  • Achieved high employee retention by creating a positive and enthusiastic team environment with 6 agents.
  • Introduced a Saturday rota to enhance customer service availability and experience.
  • Decreased average call response times while stabilising service levels for improved customer retention.

Sales Advisor / Exec #254867

8+ years sales, CS and telesales experience

  • Conducted daily cold calls to build and expand the client pipeline.
  • Proactively identified and pursued new clients through various channels.
  • Established and nurtured strong relationships with clients both over the phone and in person.
  • Acquired product knowledge to effectively sell to new clients.
  • Generated quotes and managed all related paperwork independently.
  • Handled incoming customer inquiries and ensured resolution of their cases.
  • Communicated essential information and documentation to customers via email.
  • Contacted multiple customers daily to promote and sell products.
  • Made between 60 to 70 calls each day to drive sales.

Administrator #6582765

2 years experience in current hands-on administration role 

  • Booked orders online and by phone, ensuring accurate processing and prompt confirmations.
  • Developed delivery sheets for efficient logistics and effective order tracking.
  • Logged door 6 entries into the system for accurate record-keeping.
  • Addressed customer inquiries by phone with swift, professional assistance.
  • Managed emails on bookings, missing orders, and management inquiries for clear communication and quick resolutions.
  • Scanned and printed documents to keep filing organised and operations efficient.
  • Represented HR in meetings, engaging in discussions on employee welfare and policies.
  • Worked with FedEx, managing exports, dispatch, and door operations.
  • Created purchase orders for suppliers, capturing all necessary details for procurement.
  • Followed up with suppliers on overdue deliveries to ensure timely fulfillment.
  • Activated and dispatched orders, completing all processes efficiently and per company standards.

Our Services

Permanent Recruitment

A customised solution designed to meet the unique demands of sourcing and securing talented professionals for long-term or permanent positions within an organisation

Contract Recruitment

A tailored solution crafted to address the specific requirements of sourcing and engaging skilled professionals for medium to long-term fixed-term or project-based roles.

Temporary Recruitment

A fast-paced solution crafted to address the specific requirements of sourcing and engaging skilled professionals for short-term or temporary roles.

Our Achievements

92%

of clients would recommend us

89%

of candidates would recommend us

33+

years of recruitment experience

100%

no-nonsense approach

What Our Clients Say

HR Director

Slick and professional recruiting experience - Takes time to build relationships with clients and gets to understand the culture of the business, has filled every requirement I’ve asked

Group Director

Great recruiter -I’d been recruiting for a position with little success, had one detailed conversation with Checked, sent me one candidate who is best by far and I recruited

Director

Honest and pragmatic – Always been honest and pragmatic looks to find salute solutions when they’re not easy to find. Thanks for your support over the years

FAQS

We thoroughly screen candidates using relevant techniques which can include referencing, psychometric tests (situational judgment, behavioural, competency), integrity assessments, skills evaluations, and online presence reviews. This comprehensive approach ensures that we present the best-fit, thoroughly vetted candidates.

We are able to support our clients with temporary (hourly or daily rate payrolled through us), fixed-term contract, and permanent recruitment solutions. We offer a number of delivery options for permanent projects, depending on the specific needs and complexity of the brief

Yes, we have  numerous case studies available that we can send over to you that outline previous successful recruitment projects we have delivered that would be relevant to your organisation.

We support our clients across sales, operational, engineering, finance, HR, and administration teams within their businesses.

We work hard to make sure every placement is the right fit, leading to a successful project. This is the case in over 90% of our projects. As a safety net for our clients, we back up our work with a standard, free replacement period.

Contact Us

If you would like to explore further details on any of the candidates outlined above, have another requirement you would like support with, or would like further general information, please get in contact using the contact form below.